CRM Evolution 2018 – Secrets of CRM Success: Going Beyond Technology to Maximize Results with People and Process

Up to 70 percent of all CRM implementations fail to meet expectations, resulting in the loss of money, time, resources and credibility. This session will address the most common CRM challenges and offer effective solutions. Participants will gain insights and learn best practices for CRM success while engaging in discussion and exchanging ideas on a variety of topics, including:

• Lessons from leading organizations that have succeeded
• Gaining management support and buy-in from key stakeholders
• Getting users to want to use the system by providing value.

Christina R. Fritsch, J.D., Client Success Consultant and President of CLIENTSFirst Consulting LLC will lead this interactive session.