Just What the Doctor Ordered for Data Quality Depression- By Christina R. Fritsch JD, Founder and CRM Success Consultant
While the bad news is that data quality depression may seem to be an epidemic, the good news is that it is treatable – and it’s rarely contagious. The treatments vary depending on the symptoms and the causes. As a result, your data quality specialist should diagnose your specific issue in order to prescribe a course of treatment specific to your firm’s unique needs.
For instance, if your symptoms include delirium caused by end users who do not seem to follow instructions or take responsibility for their own data maintenance, your consultant may recommend a course of training (also known as a training course.) The focus of the training should be not only therapeutic, to alleviate the current issues by teaching users the best ways to prevent data quality problems, but also preventative, in order to avoid future relapses by emphasizing the reasons why long-term data maintenance is important to the firm.
Make a Business Case to Management for More Data Quality Resources
On the other hand, if you are presenting with symptoms of stress and fatigue that seem to have been induced by a lack of adequate resources to do your data quality job, the consultant may first work together with you to create a compelling business case to take to firm management in order to secure additional monetary or human resources.
If this initial treatment is unsuccessful, another equally effective treatment to consider would be to involve employees in other positions or departments to assist with data maintenance tasks part-time. Assistants, paralegals, word processors, records personnel, receptionists or even summer interns could be recruited to help prevent the spread or growth of data quality issues.
You should be aware that the selection of individuals responsible for data quality can be challenging and proper screening is crucial. Ideally, good candidates should have excellent attention to detail, a strong work ethic and some institutional knowledge of your firm and Clients. If the right individuals can be identified, their assistance can have an excellent prophylactic effect on future data quality problems.
While most cases of data quality depression often respond positively to one of these treatments, some cases seem to be resistant to these methods. In such cases, we often recommend an alternative therapy…