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Meghan Van Dalinda

Meghan Van Dalinda, Director of Divisional Operations, Data Quality and Client Intelligence

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Megha Van Dalinda, Senior Director of Client Engagement Success, drives operational excellence across all business facets of CLIENTSFirst Consulting. With more than 15 years of client relationship management and project management experience inside and outside of the professional service industry, Meghan oversees the process and operational improvement for all activities and proactively manages resource allocation to deliver projects rooted in exceptional quality ensuring the satisfaction of all her clients.

Since joining CLIENTSFirst Consulting in 2014, Meghan has delivered superior client service through managing the engagement lifecycle for all clients including defining the scope of projects and establishing goals while overseeing the quality control of all data quality services, client intelligence reporting and managing implementations and training programs.

Meghan began her career in the pharmaceutical industry and other service-focused industries where she developed and executed B2B and B2C marketing strategies including traditional and digital channels, business development proposals and tradeshows.

Prior to joining CLIENTSFirst, Meghan was part of the marketing team at Lowenstein Sandler LLP where she gained deep knowledge in CRM – including ContactEase and InterAction – from strategic planning and system rollout to implementations, ongoing system maintenance to end-user training.

When Meghan is not serving her clients or managing her teams, she resides in New Jersey where she is a volunteer Fire Fighter for the Township of West Milford New Jersey Fire Department and is a Community Emergency Response Team Manager where she trains community members to be better prepared to respond to emergency situations in their community.

More From Meghan

Ten Tips to Prevent Email Blacklisting

Posted by and on Category Data Privacy Data Quality eMarketing
Bad data has many negative and costly effects, but one of the most serious is being blacklisted. Email blacklisting can cause an organization’s communications to be blocked and made undeliverable, essentially branding the organization as a spammer and shutting down its ability to communicate with clients and other contacts. The effects of blacklisting can be long-lasting, time-consuming and quite expensive to fix. How Email Blacklisting Happens There are many ways an organization or IP address can be blacklisted. Some email applications have a spam button that can be clicked if a user considers an email to be spam. If email recipients click the button, some Internet Service Providers (ISPs) may conclude that

Building Quality Data – A Sound Structure for Your CRM

Posted by and on Category Articles CRM Data Quality
The quality of the data in your CRM is essential to maintaining a strong CRM system. Just like the foundation of a building, when building out your CRM system, a solid data structure is essential. Additionally, once your system structure is complete, its integrity needs to be maintained. Good data quality is the key to getting results and return on the substantial investment in your CRM system. Sound CRM data helps to maximize productivity, enhance communications and expand your client base. Structural Issues But building and maintaining good CRM data quality can be challenging. Just like a little bit of mold in a building, bad data can quickly overrun your CRM. Normal business events often

To Succeed with CRM, Try a Bigger or Better Hammer

Posted by and on Category Articles CRM
The Evolution of (X)RM To succeed with CRM, it\'s helpful first to have some background. Law firm business development is all about relationships. So it is not surprising that there has been a continual and ongoing search for technology and tools to assist firms in discovering and leveraging these crucial relationships. For over a decade, the relationship technology tool of choice for law firms was CRM (Client Relationship Management). A large number of firms attempted to deploy these systems to enhance client communication and service and gain relationship intelligence. But time has shown that it can be challenging to succeed with CRM. In fact, research indicates that over 70% of CRM implementations
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