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Experience Management as a Platform for an Inclusive and Collaborative Business Development Culture
November 9, 2023 @ 3:45 pm - 4:45 pm
Join Chris Fritsch, Founder and CRM Success Consultant for CLIENTSFirst Consulting, and Clinton Gary, Founder of CREDO Consulting, for their presentation on Experience Management as a Platform for an Inclusive and Collaborative Business Development Culture at the 2023 LMA Southeast Regional Conference November 9 at 3:45 PM ET.
Experience Management is the foundation of an empowered and collaborative business development culture. Finding ways to capture and share attorneys’ experience, talents and aspirations has been increasing in interest, importance and impact for firms of all sizes. This is due to a number of trends including firm growth, inclusion and client demands.
However, experience management can be a complex project as there is no ‘one-size-fits-all all’ approach regarding implementation and sustainability. However, there are some universal and critical questions that need to be asked and answered, and guidelines that need to be defined during the planning phase of the project, which is key to success such as:
- Why are we doing this and how will we execute?
- What tools, technology and other resources will we need?
- What processes and knowledge will we need?
