Rachel Fields is a Client Success Consultant at CLIENTSFirst Consulting. Rachel offers her Clients more than 20 years’ experience in legal marketing technology with leading law firms ranging in size from fewer than 200 to more than 2,000 lawyers.
Over the years, she has been responsible for developing and maintaining a wide range of systems including CRM, email marketing, websites and experience/matter databases. She also has extensive experience partnering with IT, HR, Finance and Business Development departments to develop solutions for various data and knowledge management needs.
Rachel has spearheaded the due-diligence, vendor selection and implementations of numerous marketing technology systems at multiple firms. She is skilled at translating conversations with stakeholders to establish business requirements for new systems as well as implementing changes to improve ingrained processes. Her understanding of the legal environment and its unique people and process issues has enabled her to institute a variety of essential and successful training programs.
Rachel lived in New York City for 20 years and now resides in a Maryland suburb of Washington, DC, when she is not traveling to serve Clients across the U.S.