Whether you are implementing a new CRM or trying to achieve greater success with your existing system, the Secrets of CRM Success Thought Leadership Series can help you be more successful. CRM experts Chris Fritsch of CLIENTSFirst Consulting and Whit McIsaac of…

Almost every firm using CRM and other marketing and business development software is looking for ways to increase the ROI on their technology investments. In the pursuit of success with technology, sometimes learning what NOT to do from people who…

Join us for this LMA Canada Roundtable on CRM! We will dive deep, discuss successes, and work through struggles with CRM experts who bring decades of experience. They will share insights on: Maintaining lawyer engagement Knowing when to shop around…

It was Winston Churchill who said never let a crisis go to waste. For not years but decades, organizations have been struggling with CRM. Collectively, law firms have invested millions of dollars and hours trying to get value out of…

Law firms are demanding more from their CRM technology than ever before. While managing contacts, mailings, and events are still important, Marketing and Business Development teams are now focused on higher level goals like more efficiently and effectively serving clients…

When it comes to deriving value from a CRM system, law firms (and many other organizations) continue to struggle with issues such as getting buy-in, encouraging adoption, leveraging information from integrations, improving bad data and evaluating ROI. Whatever your particular…

Research suggests that up to 70 percent of CRM implementations fail to meet expectations. This not only results in a tremendous loss of money, time and resources, but also stress and anxiety for marketing professionals trying to implement the systems.…

Research suggests that up to 70 percent of CRM implementations fail to meet expectations. This not only results in a tremendous loss of money, time and resources, but also stress and anxiety for marketing professionals trying to implement the systems.…

LMASE featured speaker Christina R. Fritsch, JD of CLIENTSFirst Consulting will provide an overview of various client relationship management (CRM) system options and some of the most exciting new features that can deliver real value to firms. Chris will share…

Are there correlations between your CRM and paying Taxes? When we see so many organizations struggling with CRM “adoption” it creates a question: Is it possible that the users in your organization view your CRM system as a tax? Do…