In the past CRM adoption, and ultimately CRM success, was measured by the number of attorneys using the system on a regular basis. Although technology has evolved to make interacting with and utilizing CRM systems easier, lawyers are still reluctant…
Customer Relationship Management (CRM) systems, the cornerstone of today's businesses, have been rapidly evolving to offer powerful features and tools. With the infusion of artificial intelligence, machine learning and predictive analytics, CRMs have transformed from mere contact databases to smart…
For years we have advocated that the two most valuable assets of a law firm are its collective relationships and experience. Like a track relay team passing the baton, relationships create opportunities and experience wins opportunities. Before you can generate…
What can you do with one piece of content? If you guessed turning it into 11 other pieces of content that you can use to build your brand and business, you guessed right! Content marketing can be a cost-effective way…
Join Clinton Gary and Chris Fritsch for part two of their experience management master class webinar series. In Part 1 of our master class, we provided an overview of Experience Management and the fundamental principles of success. We also covered…
Finding ways to capture firm and attorney experience has been increasing in interest, importance – and impact - for firms of all sizes. This is due to a number of trends including firm growth, talent retention, technology adoption and client…
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