Outsourcing Options and Opportunities
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 15, 2014
Category Strategy A recent article in the ABA Journal proclaimed, “Boom years for law firms were an aberration.” The article quotes information from a 2013 Client Advisory report from Hildebrandt Consulting and Citi Private Bank which predicts that the double-digit rate increases...
CRM is a Journey…Not a Trip
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 15, 2014
Category Strategy Success I recently heard someone comment that CRM is a journey, not a trip. Truer words were never spoken. As many of my clients will tell you, I am fond of saying that CRM is not a project, an initiative or a...
The CRM Personal Trainer
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 15, 2014
Category CRM Many people who are recognized as leaders in their sport, field or occupation often attribute a significant portion of their current success to a trainer or coach of some type who helped them achieve more than they ever thought they...
CRM Forecast: Cloudy, With a Chance of Success
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 14, 2014
Category Strategy Success Uncategorized A question that seems to keep coming up more frequently in discussions with firms about their CRM strategy is whether success would be easier to achieve with a CRM system that was ‘in the cloud.’ ‘The cloud’ is a fluffy euphemism for...
CRM Diagnosis: Where Does It Hurt?
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 14, 2014
Category CRM Data Quality While a CRM checkup may be the best preventative medicine, sometimes we just don’t want to get diagnosed. We put it off because we get busy or because we figure if we ignore the problem long enough, maybe it will...
Motivating Change for CRM Success
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 14, 2014
Category CRM Strategy Success Training It’s always nice when something we say is reinforced by really smart people like the folks at McKinsey & Company. One of their articles about change management suggests that there are four basic conditions that must be met before people...
The CRM Marathon
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
May 14, 2014
Category CRM When you first begin a CRM rollout in your firm, it's easy to get carried away and want to really take off right out of the gate. It's perfectly understandable that you might get excited about the potential of CRM to help...
Dealing with Data Quality Depression
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
February 21, 2014
Category CRM Data Quality Nothing can be more frustrating than dealing with CRM data quality. But when it comes to CRM success, there are few things that are more important. While data quality tasks can seem monotonous and mundane, left ‘untreated’, a CRM...
Communication for CRM Success Part 2: Why Should Attorneys Care about CRM?
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
August 21, 2013
Category Business Development CRM Law Firm Strategy Human nature dictates that we all tend to do things that are in our best interest. This is especially true in the context of technology adoption in a law firm. For attorneys, time is money, literally, so they are not...
Communication for CRM Success Part 1: Effective, Ongoing Communication
Posted by Christina R. Fritsch JD, Founder and CRM Success Consultant on
July 31, 2013
Category CRM Whether you are rolling out a new CRM system or trying to enhance the adoption or participation with your current system, effective CRM communications is key. At most firms, you've really got to talk it up. In some firms, you may...
